Shipping policy
Thank you for shopping with ancayastudios. This Shipping Policy explains how and when your order will be delivered.
1. Processing Times
All orders are processed within 1–3 business days.
If we experience any delays due to high order volume, we will notify you by email.
2. Delivery Timeframe
Once your order has been processed and shipped, it will arrive within:
5–15 business days
This timeframe applies to all standard deliveries worldwide.
Please be patient during this window.
We kindly ask that you only contact us if your order has not arrived after the full 15 business days.
3. Premium Prioritised Shipping – £3.99
This option provides:
- 5-15 business day shipping
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Handling time (days): 1-3 days
- Transit time (days): 4-12 days
4. Eco-Friendly Shipping – £5.99
We offer an optional Eco-Friendly Shipping – £5.99 upgrade.
This option includes:
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Carbon offset contribution
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Sustainable packaging choices where possible
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Priority eco-handling by our fulfillment partners
5. Complimentary Shipping Available on orders over £60
6. Tracking Information
You will receive a tracking number via email once your order has been shipped.
Tracking details are sent automatically to the email you entered at checkout. If you do not see it, please check your spam or junk folder.
7. Incorrect Address or Delivery Issues
Please ensure all shipping information is correct at checkout.
We are not responsible for delays or failed deliveries caused by:
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Incorrect or incomplete addresses
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Local customs delays
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Courier issues outside our control
8. Lost or Delayed Packages
If your package has not arrived after the full 15 business days, please contact us at:
We will assist with locating your order or issuing a solution.
